Sellbrite for Shopify - Tracking information not updating

Incident Report for Sellbrite

Resolved

This incident has been resolved.

Posted May 01, 2024 - 14:34 PDT

Monitoring

A fix has been implemented and we are monitoring the results. If you continue to see issues with fulfillment information from Shopify not passing to Sellbrite and then to sales channels please contact the team.

Posted May 01, 2024 - 07:12 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 01, 2024 - 06:36 PDT

Update

We are continuing to investigate issues with tracking for our "Sellbrite for Shopify" configuration

Posted Apr 30, 2024 - 07:18 PDT

Investigating

Some merchants on our "Sellbrite for Shopify" configuration may be experiencing issues with shipping details updating in Sellbrite and sales channels. We are currently investigating the issue.

Posted Apr 29, 2024 - 10:14 PDT

This incident affected: Sellbrite App.