Unable to retrieve USPS shipping rates

Incident Report for Sellbrite

Resolved

This incident has been resolved.

Posted Jan 30, 2023 - 07:06 PST

Monitoring

A fix has been implemented and we are monitoring the results. Merchants should now be able to retrieve rates and purchase USPS shipping labels. Thank you again for your patience.

Posted Jan 29, 2023 - 20:59 PST

Identified

The issue has been identified an we are working on a fix. Please note that the ability to create labels across all carriers may be blocked while this fix is implemented.

Posted Jan 29, 2023 - 16:03 PST

Investigating

We have received reports that merchants may be unable to generate USPS shipping rates via our ShipEngine integration, and our team is investigating the issue. Thank you for your patience.

Posted Jan 29, 2023 - 08:42 PST

This incident affected: ShipEngine.