System load leading to performance issues

Incident Report for Sellbrite

Resolved

We have rebalanced our system resources and the issue has passed. We are confident these measures will prevent a recurrence in the near future.

Posted May 19, 2020 - 18:19 PDT

Update

We are still manually controlling the workload to ensure site and system perfomance.

Posted May 19, 2020 - 15:22 PDT

Monitoring

The root cause of the issue appears to be an unusually large amount of work on a single node. We're actively managing the workload to maintain system performance.

Posted May 19, 2020 - 08:51 PDT

Investigating

Our team has identified a system load issue and are looking into it.

Posted May 19, 2020 - 08:10 PDT

This incident affected: Sellbrite App.