Major Outage

Incident Report for Sellbrite

Resolved

All systems were fully operational and performant overnight. We've worked through any backlog of work.

Posted Oct 02, 2020 - 10:35 PDT

Update

All primary systems appear to be operational. We are gradually reenabling features to aid in a smooth return to full capability.

Posted Oct 01, 2020 - 15:56 PDT

Update

We continue to see issues and are actively addressing them. Thank you for your patience.

Posted Oct 01, 2020 - 15:32 PDT

Monitoring

We have deployed a fix and are monitoring the situation.

Posted Oct 01, 2020 - 14:07 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 01, 2020 - 13:31 PDT

Update

We have identified the root cause and are working on a fix.

Posted Oct 01, 2020 - 13:31 PDT

Update

We are continuing to investigate this issue.

Posted Oct 01, 2020 - 13:07 PDT

Investigating

We're experiencing a total site outage related to some database issues. We're addressing it immediately.

Posted Oct 01, 2020 - 10:27 PDT

This incident affected: Sellbrite App and Sellbrite API.