Site Slowness

Incident Report for Sellbrite

Resolved

We have addressed the performance issue, taken remedial steps, and put in place new tools to help address an issue like this in the future. Currently all systems are meeting or exceeding expectations.

Posted May 01, 2019 - 16:35 PDT

Update

We have implemented new tooling that is aimed at reducing the load on our database server an improve overall system performance.

Posted May 01, 2019 - 13:49 PDT

Update

We continue to monitor the systems to ensure adequate performance.

Posted May 01, 2019 - 10:08 PDT

Update

Site response time is still degraded but not critical, we are continuing to monitor the situation.

Posted May 01, 2019 - 07:30 PDT

Monitoring

At approximately 5:33am PT this morning experienced a level of site slowness that exceeded our standards. We took action to alleviate system load and are in the process of identifying the root cause.

Posted May 01, 2019 - 06:03 PDT

This incident affected: Sellbrite App.