Resolved -
This incident has been resolved.
May 1, 06:35 PDT
Update -
We are continuing to monitor for any further issues.
Apr 30, 07:19 PDT
Update -
We have confirmed that this issue was due to a recently-resolved incident with our label provider, ShipEngine, but are continuing to monitor for further issues.
Apr 30, 07:18 PDT
Monitoring -
We see that our label provider has implemented a fix and shipping labels can be purchased again. If you’re still seeing an issue please contact support.
Apr 30, 07:11 PDT
Investigating -
We are currently investigating reports of multiple merchants receiving errors when attempting to retrieve rates and purchase shipping labels.
Apr 30, 06:53 PDT